24/7 Rubbish Removal Ltd respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect information when you visit our website, request a quote or use our rubbish removal and clearance services.
1. Who We Are
24/7 Rubbish Removal Ltd provides rubbish removal and clearance services across London.
Address: 124–128 Barlby Road, Ladbroke Grove, London, W10 6BL
Phone: 020 3369 0090
Email: office@247rubbishremoval.co.uk
For personal information collected in connection with our website and services, 24/7 Rubbish Removal Ltd acts as the data controller.
2. Information We Collect
Depending on how you interact with us, we may collect:
- Your name
- Telephone number
- Email address
- Property or collection address
- London postcode
- Photographs or videos of rubbish, furniture or access
- Details about the clearance or collection
- Booking and service information
- Payment and transaction records
- Communications by phone, email, WhatsApp or website forms
- Technical information such as IP address, browser type and website usage data
- Cookie and analytics information where permitted
Please avoid including unnecessary personal or sensitive information in photographs or messages sent to us.
3. How We Use Your Information
We may use personal information to:
- Respond to enquiries and provide quotations
- Arrange and manage collections
- Contact you about your booking
- Assess waste quantities and property access
- Process payments and maintain transaction records
- Provide customer support
- Handle complaints and disputes
- Maintain business, tax and accounting records
- Improve our website and services
- Prevent fraud and protect our business
- Meet legal and regulatory obligations
- Send marketing communications where permitted
4. Our Lawful Basis
Depending on the circumstances, we may process personal information because:
Contract: Processing is necessary to provide a quotation, arrange a collection or perform our agreement with you.
Legal obligation: We may need to retain certain records to comply with tax, accounting, waste-management or other legal requirements.
Legitimate interests: We may process information where reasonably necessary to operate, protect and improve our business, provided those interests do not override your rights.
Consent: Where consent is required, such as for certain marketing activities or non-essential cookies, you may withdraw it at any time.
5. Photographs Sent for Quotes
You may send photographs showing rubbish, furniture, rooms or access routes to help us assess a job.
These images are used primarily to prepare quotations, plan collections and understand access requirements.
Please remove or avoid showing documents, people, valuables or other personal information that is not relevant to the clearance.
6. Sharing Your Information
We do not sell your personal information.
We may share information where necessary with trusted service providers that help us operate our business, such as:
- Website and hosting providers
- Payment providers
- IT and communication providers
- Accountants and professional advisers
- Waste-processing and disposal providers where necessary
- Government, regulatory or law-enforcement authorities where legally required
Service providers are expected to handle personal information appropriately and only for the purposes for which it has been provided.
7. How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet applicable legal, accounting, tax, contractual and regulatory requirements.
Retention periods may vary depending on whether the information relates to an enquiry, quotation, completed collection, payment, complaint or legal obligation.
Information that is no longer required will be deleted, anonymised or securely disposed of where appropriate.
8. Cookies
Our website may use cookies and similar technologies to make the website function correctly, remember preferences, understand website usage and improve performance.
Strictly necessary cookies may be used where required for website functionality.
Where consent is required for analytics, advertising or other non-essential cookies, these should not be activated until you have provided the relevant consent.
You can manage your cookie preferences through the options provided on our website or through your browser settings.
9. Your Data Protection Rights
Depending on the circumstances, UK data protection law may give you rights to:
- Request access to your personal information
- Correct inaccurate information
- Request deletion of information
- Restrict certain processing
- Object to certain processing
- Request transfer of your information where applicable
- Withdraw consent where processing relies on consent
Some rights are subject to legal conditions and exceptions.
10. Keeping Your Information Secure
We take reasonable organisational and technical measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no website, email or internet transmission can be guaranteed to be completely secure.
11. Data Protection Complaints
If you are concerned about how we have handled your personal information, please contact us first at:
office@247rubbishremoval.co.uk
You also have the right to raise a data protection complaint with the Information Commissioner’s Office (ICO).
12. Changes to This Policy
We may update this Privacy Policy when our services, website practices or legal requirements change.
The latest version will be published on this page with an updated revision date.
13. Contact Us
For privacy questions, requests or complaints, contact:
24/7 Rubbish Removal Ltd
124–128 Barlby Road
Ladbroke Grove
London
W10 6BL
Email: office@247rubbishremoval.co.uk
Phone: 020 3369 0090